FAQ's

What is Crate Expectations?

Crate Expectations is a fashion and homewares shop based in Australia, offering a wide and awesome range of clothing and accessories online or in-store. 

Where is Crate Expectations located?
Crate Expectations is based in Australia and operates its online store at www.crateexpectations.com.au. 

Our shop address is 1a Llaneast Street Malvern

Am I able to exchange an online item in one of your stores?
Yes. Please refer to our Returns Policy HERE

Can I Pre-Order an item
Yes, Crate Expectations offers pre-orders on exclusive pieces with limited units available.

What do I do if I don't like what I bought? 
Don't stress, take a look at our returns policy HERE and we may be able to exchange if for you.

How long does it take to receive an order from Crate Expectations?
We do our best to ship your order on the same day but we'll get it out the next day for sure. From there it's up to AusPost which can take anywhere from 3-7 business days, depending on your location.

Is it possible to track my order from Crate Expectations?Yes, you can track their order by clicking the link in your shipping confirmation email sent.

Are there any promotions or discounts currently available on Crate Expectations?
You can check our website or sign up for the newsletter to stay updated on current promotions and discounts. We are always posting our sales and promotions on instagram.

How do I contact Crate Expectations for customer support or with questions?
Customers can contact Crate Expectations by sending an email to hello@crateexpectations.com.au or call us on 03 9576 2717