We understand that shopping on the internet can be tricky, so we want to make sure you have a great experience with us! If you need to return something, we'll be more than happy to give you a refund, credit note, or exchange. It's our goal to ensure that you have an excellent time shopping with us!
All sale items in-store and online have been heavily reduced which is why we don't offer exchanges, refunds or returns on these items.
We love it when you shop in-store with us and we're always there to help which is why we don't offer refunds in-store. But if you change your mind, come in and see our friendly staff who can help you exchange something or give you a credit note.
EXCHANGES (Same item)
aWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Crate Expectations Pty Ltd, 1A Llaneast St, Malvern VIC 3144, Australia.
MORE INFORMATION ON RETURNS...
If you have an item to return, please make sure you adhere to the below guidelines.
Please return the item to us with proof of purchase - order number and/or invoice to:
1a Llaneast Street
Malvern VIC 3144
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
SALE RETURN POLICY
All sales are final. We are unable to process a return, credit note or refund for you. All items have been priced accordingly.
PROMOTIONAL DAYS (when we offer a % off storewide, particular brand or participate in a Third Party event)
No returns on sale items that have been further reduced. Full priced items, normal return policy applies.
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please email right away and provide a photo or two showing the defect/fault, which will speed up the returns process.
In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Crate Expectations Pty Ltd, 1A Llaneast St, Malvern VIC 3144, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Crate Expectations Pty Ltd, 1A Llaneast St, Malvern VIC 3144, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.